Tickets Terms & Conditions

Definitions and interpretation

“Event” means the Yorkshire Dales Food & Drink Festival.

“Organiser” means Events by B3 Ltd.

“Tickets” means tickets including paper and electronic tickets for the Event for the right to attend the Event.

“Venue” means any facilities or locations of any nature where the Event is being held.

“You” means you. “Your” shall be read accordingly.

Introduction and how these terms apply

These terms apply to the sale and/or use of Tickets bought from this site. There are additional terms and information which are detailed on the Frequently Asked Questions (FAQ’s) section on the Event website. www.yorkshiredalesfoodanddrinkfestival.com. We recommend that you read all of these terms, and the answers to the ‘Frequently Asked Questions’ prior to purchasing a Ticket.

We also recommend that those wishing to purchase tickets to stay onsite read the ‘Staying with Us’ information to ensure you are aware of the facilities and locations of our camping offerings prior to purchasing a ticket.

By purchasing these tickets, you are agreeing to be bound by these terms and the conditions and the ‘Frequently Asked Questions Information’ set out on our website.

These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the ticket services on the site, you will be agreeing to accept these terms. If you do not agree to accept them, you must not use the site or the ticket services on the site.

We recommend you review the terms each time you purchase Tickets from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms

We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the Ticket services, Ticket Provider requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will post the date of the changes on this page. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (frequently asked questions, as applicable) indicated on the site; (ii) you comply with the age requirements; (iii) you have fully read and comply by the code of conduct and any other instruction by the events team and (iiii) you have provided accurate and truthful information in the registration process.

Personal Information

You will be required to complete the purchase process by providing certain information (name, email address, address, vehicle registration number and telephone number).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the Ticket services. For further information on this please see our privacy policy.

It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address). Please do update us on any changes promptly as we will use the details, we have to despatch tickets, notify you of cancellations etc

Tickets

All Tickets are sold subject to availability and to these terms.

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number, without prior notice unless the excess purchase was due to our error.

The number of camping, caravan, camper van or motorhome tickets are limited to one per order. Large groups should book their orders separately and there is a maximum of 6 people per pitch / unit.

All on-site pitches purchased are for Friday 21st until Monday 24th July 2023. Anybody with a pitch must arrive on site on Friday 21st July 2023, we do not accept any arrivals on either Saturday or Sunday.

It is your responsibility to check your Tickets when you receive them as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com if there is a mistake.

A valid Ticket must be produced for entry to an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.

Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets. There is a charge of £10 per order.

Wristbands, paper based tickets and event information will be sent via Royal Mail to the address registered by the Buyer. We will not be responsible for any items which are not received the Buyer may incur additional charges if replacements need to be sent. Please ensure that you keep your address details up to date.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Placing an order and price and payment

The contract for the purchase of any Ticket will be between you and the Organiser. These contracts will only be formed when the Organiser has received payment in full for the Ticket(s). Until such time there is no contract between you and the Organiser for the Ticket(s) or related services. The Organiser reserves the right in its sole discretion to reject any order it receives.

The price of any Ticket will be as quoted on this site at the time we accept your order, except in the case of obvious error. This price will include VAT where applicable but is exclusive of any booking fee and collection or delivery fee which will be indicated to you during the order process (including on the breakdown of costs on the order page and confirmation of order page). Prices are subject to change at any time.

We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct. If an error or inaccuracy is discovered and we have not yet taken payment we will normally reject your order for Tickets and notify you of such rejection. You will then be able to order the Tickets at the correct price if you wish (subject to availability).

We are under no obligation to provide the Ticket(s) to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing mistake. We reserve the right to withdraw from any contract in the case of obvious and unmistakable pricing errors.

Payment for all Tickets must be made by Visa or MasterCard. By providing the details of a credit or debit card, you confirm that you are authorised to purchase the Tickets and that you are the holder of the relevant credit or debit card or are expressly authorised to use this to purchase the Tickets.

We use a third party payment provider to assist us to process payment.

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently or bookings we suspect have been resold or transferred without our approval.

If you wish to pay for Tickets using a Credit Note you will need to do this via the telephone on 01756 796015 between 9am and 4pm. If you fail to redeem your Credit Note before the expiry date it will be rendered void. CREDIT NOTES WILL NOT BE ACCEPTED FROM 1.7.2023.

Delivery

All Tickets are emailed to you following your purchase. Wristbands and paper based entrance tickets will be posted to the Buyer Address no later than 20th July 2023.

If you have not received your email Tickets within 24 hours following your purchase please check your SPAM / Junk email folder and if they are not there, please contact us by emailing us at 

tickets@yorkshiredalesfoodanddrinkfestival.com

Tickets purchased from 31.5.2023 will not be sent Wristbands and paper based tickets, these customers will need to collect Wristbands on arrival at GATE A unless you have elected to stay on site where the arrival information is detailed on the Ticket, subject to the disclosure of the relevant and required identification and information. The postage fee will still apply.

Concessions

To ensure that the festival is available to all the Organisers offer disabled ticket holders, subject to availability and processing time, a free ticket for a Carer. This offer is open to those who hold a current higher rate of DLA, or other UK government approved supporting evidence of their requirement for a Carer. Carer tickets can only be issued against a standard adult entrance ticket.

Please note that this offer is only available to those people that would be unable to attend the festival without a full-time assistance. We will only offer a Carers ticket to an individual who is in receipt of UK Gov DLA Support at the Higher Level including the ‘care’ component or an individual who receives the UK Gov PIP Support. Carers will need to send proof that they are in receipt of a Carers Allowance for the individual who wishes to attend the event. The Organiser will ask for evidence to be presented to the Ticket Booking Team. Every application is assessed on an individual basis and if anyone is found to be making a fraudulent application, we reserve the right to cancel both the original ticket and the carer ticket, before and during the event.

To apply for a carer ticket please email us at tickets@yorkshiredalesfoodanddrinkfestival.com with proof of a standard ticket purchase (e-ticket email) and a copy of your letter of award for the DLA (or equivalent). These must be received by the 30^th May 2023.

The Organiser does not offer Carer Tickets for children under 18 under any circumstances. Children are not permitted to purchase tickets or enter the festival without an adult. This includes in and out of the main fields into the campsite areas throughout the duration of the event. Our security teams will ask the children to return to their parents.

Please note that Celebrity Chef Tickets and any Camping / Caravan / Motorhome Tickets are not part of this offer. To be accompanied for a Celebrity Chef session the Carer will also require a ticket.

This offer only applies to Ticket purchased at full price.

Changes to Event and cancelled/re-scheduled Events

The Organiser reserves the right to make alterations to the published Event programme and schedule timings where reasonably necessary.

Celebrity Chef tickets include access to one of the time slots stated on your tickets this will either be for an audience with or a cookery demonstration. In the event of one of our booked Celebrities cancelling their performance for any reason, our Celebrity Booking Agent will endeavour to provide an alternative Celebrity. No refunds will be given.

It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event.

Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.

Refunds/exchanges

After you have purchased a Ticket it cannot be exchanged or refunded.

Where an Event is cancelled by the Organiser, Ticket Holders will be contacted via email detailing how to request a refund / transfer Tickets.

The refund for Tickets will be for the face value of the Tickets purchased only.

In order to claim your refund, please ensure that you apply by the date stipulated on the cancellation information (this will be via an attached link), which will be sent to you in the email.

In any instance refunds shall only be made to the person who purchased the Tickets and will be made using the same method (i.e. the same credit / debit card) used to purchase the Tickets. Our system will only allow refunds to the exact same card, so please check your payment method before making a purchase.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Resale/use of Tickets

Tickets are only for your personal use or that of your party / guest. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site).

Any person found to be trying to sell Tickets to the event on our Facebook or Instagram Social Media Pages will be warned once via Messenger and if they repeat the behaviour their Tickets may be cancelled and no refunds issued.

Photographic identification is required to gain entry to the event with a Ticket and the names must match. Only Passports, Driving Licenses or other nationally recognised identification will be accepted. The holder of a resold Ticket will be refused entry.

Due to fraud and potential infringement of our Terms and Conditions we will not be actioning any personal details changes from the 1.6.2023.

You may not, without the prior consent of the relevant Ticket Provider use any Ticket in advertising, promotions, competitions, free draws etc.

Void Tickets

Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to the Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.

Conditions of Admission

You must comply with the instructions and directions given by Organiser and Event staff and stewards and with all relevant laws, safety announcements and Event regulations whilst attending the Event.

The Organiser reserves the right to refuse Ticket holders admission to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

The Organiser also reserves the right to request that Ticket holders leave the Event at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Organiser may remove a Ticket holder who:

Breaks the code of conduct in any way; such as, has behaved in the Event in a matter which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a disturbance; or in the reasonable opinion of the Organiser is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.

The use of equipment for recording or transmitting any audio, visual or audio-visual material or any information or data for commercial or business use inside the Event is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. The Organiser will not be liable for any loss, theft or damage to confiscated items.

Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast, event promotion or security purposes. The Organiser may use such films and recordings on social media platforms without payment and without further notice.

Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials without prior agreement from the Organisers.

No food or drink, other than Baby Food is allowed to be brought into the Main Event Field. Bags may be checked on entry and food / drink confiscated. Food and Drink is allowed in the Camping Fields.

No commercial vans are permitted in the Event camping fields.

Only 6 persons (including children) are permitted per camping, motorhome, caravan or campervan pitch.

Dogs are welcome at the Event.

The Organisers operate a Zero Drugs Policy.

The Organiser reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Organiser, may cause danger or disruption to other visitors to the Event or is one of the items not permitted in the Venue including as listed at section above.

Privacy Policy

The Organiser is committed to ensuring your privacy is protected. This section explains how we use the information we collect about you on our tickets site and the procedures we have in place to safeguard your privacy. By submitting your information and using this site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. If we change our privacy policy we will post the changes on this page so that you are aware of them. We advise you to check this page regularly.

If you purchase a Ticket you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfil your order and notify you of the status of your order and process your order (for example to verify financial details provided, to despatch tickets and to contact you regarding an Event if necessary). We will provide this personal information to third parties used to operate the Tickets service (for example Royal Mail, despatch companies and payment processing companies) and will require that they only use the data as strictly necessary to provide the Tickets service. In assessing your order for Tickets we may also provide your information to third parties to help to ensure that your payment details are not being used without your consent and to assist in the detection and prevention of fraud.

If you consent to us doing so (eg by way of tick box in the purchase process) we may send you marketing messages using the details that you provided upon registration. You can unsubscribe from receiving marketing messages by clicking on the unsubscribe link in any such message or by contacting us here.

We monitor customer traffic on an aggregate basis in order to help us develop and improve our site for the benefit of our customers. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third party vendors and relevant affiliate partners, but these statistics will not include any personally identifying information.

We may disclose personal information where we believe in good faith that this release is reasonably necessary to comply with the law.

We do not without your consent (eg by way of tick box in the purchase process) provide personal data we have collected to third parties for marketing purposes.

The processing of credit & debit cards is undertaken by www.andersonzaks.com and Stripe on behalf of the Organiser, through a secure hosted connection. No card data is stored by the Organiser for these purposes & customer details are only used to send the tickets to the purchaser.

The Organiser has implemented technology and security features to safeguard the privacy of your personal information from unauthorised access or improper use. We employ Secure Sockets Layer (SSL) encryption software to secure your personal data and payment information. This is to prevent unauthorised access or unlawful processing of your personal information. We will continue to enhance our security procedures as new technology becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. Territories outside of the EEA do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.

We use cookies on our site. These allow us to collect data which assists us in improving our site and enhancing your experience of our site.

Cookies are electronic tags that contain small amounts of information which are placed on your computer in the process of sending your computer a file, such as a web page. A cookie is a unique identifier that tells a site when a computer that has previously visited the site returns and what pages it requests on each of its visits. Cookies can track where you travel on a site and what you look at and compile statistical reports on site activity.

Cookies make it easier for you to use our site during future visits. You may set up your computer to reject cookies by the privacy settings for your web browser, (usually located under the Tools menu, choose Internet Options, then Privacy) although in that case you may not be able to use certain features on our site. For more information on use of cookies on our site please contact 

support@your ticketbooking.com

Disclaimers and limitation of liability

PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.

The Organiser does not accept any responsibility for loss or damage to personal property brought to the Event or Venue.

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site.

In the absence of any negligence or other breach of duty by the Organiser, the use by you of the site is entirely at your risk.

The Organiser warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organiser does not make any other promises or warranties about the site or the Tickets service. In particular the Organiser does not make any guarantee of any specific results from the use of this site (including any search function on it).

For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.

The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:

there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or

the loss or damage is not a reasonably foreseeable result of any breach of these terms.

The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.

Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).

Intellectual Property Rights

The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trademarks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organiser.

You must not use the site for any purpose that is unlawful or prohibited by these terms.

If you breach these terms

If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-

issue a warning to you;

effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;

cancel your order for Ticket(s);

take legal action against you; and/or

disclose such information to law enforcement authorities as we reasonably feel is necessary.

Ban you from our social media platforms and report any inappropriate behaviours to our Local Authority.

The responses described above are not limited and we may take any action we reasonably deem appropriate.

Termination

We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.

Waiver

If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

Assignment

The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.

Severability

If it is found by a Court or anybody of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.

Entire agreement

These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.

Governing Law

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Electric Hook Up Terms & Conditions

Definitions and interpretation
“Electric Hook-up Provision” means the provision of a Ceeform Plug Hook-up within either a camping or caravan space at Yorkshire Dales Food & Drink Festival.

“Event” means the Yorkshire Dales Food and Drink Festival.
“Organiser” means Events by B3 Ltd.
“You” means you. “Your” shall be read accordingly.

“Tickets” refers to Electrical Hook Up Tickets unless specifically stated.

Introduction and how these terms apply
These terms apply to the sale and/or use of Electric Hook-up Tickets bought from Events By B3 Ltd in relation to the Yorkshire Dales Food and Drink Festival.  For all other Ticket types please refer to the Terms and Conditions on our Tickets website.

By purchasing this ticket you are agreeing to be bound by these terms and the conditions set out below. This will form a legally binding contract so please do take the time to read them and make sure you understand them. If you purchase an Electrical Hook Up ticket for the event you will be agreeing to accept these terms. We will ask you to confirm that you agree to abide by these terms and conditions via email before we will issue you with an electrical hook up ticket for the event.

We recommend print a copy of the terms and conditions for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms
We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the services, provider requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will notify you via email.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site. Children under the age of 18 may not purchase electrical hook up tickets. and parents or legal guardians may not consent on their behalf.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.

Personal Information
You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the ticket service. For further information on this please see our privacy policy. It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address). Please do update us on any changes promptly as we will use the details we have to despatch tickets, notify you of cancellations etc.

Tickets
All tickets are sold subject to availability and to these terms.

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the tickets.

To purchase an Electrical Hook Up ticket you must have previously purchased a valid ticket for each day of the event and either a Camping, Caravan or Motorhome ticket.

Please keep your ticket(s) safe. We will not be responsible for any ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets.

Duplicates may be issued at the discretion of the Organiser. If duplicates are issued, we may charge a reasonable administration fee and additional postage.

Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.

Key Points to be aware of in relation to Electric Hook-Up

Electrical provision at the event is provided by a Sub-Contractor and not the Organiser.

There is no mains electricity at the venue and electricity is provided by fuel generators. These may emit fumes and do make a noise when they are running. Your allocated space may be near to a generator.

We cannot permit customers to select their pitch location at the venue and customers will be allocated a space by the event team upon arrival at the event. The event team managers decision is final.

The electricity is turned on at 12:00 on Friday 21st July 2023 and turned off at 10:00 on Monday 24^th July 2023

Customers need to be aware that the generators may ‘trip’ if over loaded (i.e. having a hair dryer running at the same time as a kettle) and will need to be reset on your allocated board.

Customers are asked to also be aware that the generators may fail and need resetting by our Electrical Team. As the team are working across the entire event venue it may be some time before they are able to respond to a generator failure. The Organisers ask that customers be patient in such circumstances. This may also occur during the night, in this instance the Electrical Team will respond as soon as practicable.

You should contact the Campsite Warden (Security Team) outside of the event opening hours should a generator fail. Their telephone number is displayed on the Camp Site Information board located at the Campsite Festival entrance gate.

Electrical Hook Up is a ceeform socket. The Organiser does not provide connectors or extension leads so you are expected to bring your own. If you forget your connector please contact one of the Event Team at the festival who may be able to help you.

Placing an order and price and payment

The contract for the purchase of any Electrical Hook Up Ticket will be between you and the Organiser. These contracts will only be formed when the Organiser has received payment in full for the ticket(s). Until such time there is no contract between you and the Organiser for the ticket(s). The Organiser reserves the right in its sole discretion to reject any order it receives.

The price of the Electrical Hook Up ticket will be as quoted on the email at the time we accept your order, except in the case of obvious error. This price will include VAT where applicable. Prices are subject to change at any time.

We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct.

Payment for Electrical Hook Up tickets must be made by Visa or MasterCard. By providing the details of a credit or debit card, you confirm that you are authorised to purchase the tickets and that you are the holder of the relevant credit or debit card or are expressly authorised to use this to purchase the tickets.

We use a third party payment provider to assist us to process payment.

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.

Delivery
Confirmation of your booking will be sent to you via email following your purchase.

If you have not received your confirmation within 24 hours following your purchase please check your SPAM / Junk email folder and if they are not there, please contact us by emailing us at 

tickets@yorkshiredalesfoodanddrinkfestival.com

Your Electrical Hook Up pitch ticket will be posted to you by June 2023. The Organiser will send you an email confirming the date of postage. Only this ticket can be used to access Electrical Hook Up at the event.

The Organiser cannot be held responsible for any tickets lost in the post. It is the Customers responsibility to ensure that the correct postal address is provided to the Organiser upon booking. Any changes to a postal delivery address can only be made by the person who booked the ticket and must be made via email (same email address used for booking) by the 1^st June 2023.

Refunds/exchanges

After you have purchased an Electrical Hook-Up ticket it cannot be exchanged or refunded.

Where an Event is cancelled by the Organiser refunds may be issued. If an Event is cancelled or curtailed because of circumstances beyond our control, i.e. in a force majeure instance, no refunds will be given.

Where a refund is sought you must bring this to our attention as soon as possible upon becoming aware of the event cancellation. The refund for tickets will be for the face value of the tickets purchased only (unless otherwise stated). In order to claim your refund, please apply within 90 days by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com Refunds shall only be made to the person who purchased the tickets and, when possible, shall be made using the same method used to purchase the tickets.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Resale/use of Electric Tickets
Tickets are only for your personal use or that of your party / guest. We reserve the right to cancel any tickets if you resell or attempt to resell such tickets in breach of this section (including any resale or attempted resale of tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.

Campsite Facilities Provisions

The event venue is a working farm with limited water supply and pressure. Showers are provided in the Gold and Silver Camping areas. Due to the restrictions relating to the water utilities available onsite the Organiser does not guarantee that the showers will be available at all times. There is also no hot water available in any of the washing up facilities. This information is included in these terms as to inform you of the restrictions of the event venue and the fact that some of the facilities may not be available at all times. You should also be aware that the camping areas are not marked out and guests can choose where they pitch their tents. The Organisers ask that you show consideration to your fellow campers when pitching your tents / parking vehicles. Further information is available on the website.

Notices
All notices given by you to us must be given to tickets@yorkshiredalesfoodanddrinkfestival.com (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.

Questions or complaints?
If you have any queries at all regarding this provision, or any of the terms, please do not hesitate to contact us by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com

Any complaints relating to the sale of tickets or the event itself should be made in writing to the following email address: tickets@yorkshiredalesfoodanddrinkfestival.com

A member of our team will respond to your complaint within 44 days following receipt of an email. This timescale allows us 14 days to breakdown the event and 30 days in which to respond to the complaint.  No complaints will be responded to via any other email account or social media / social media messaging.

The Organiser reserves the right to choose not to respond to a compliant following an initial response answer if the Organiser deems that no terms and conditions have been breached.

Complaints relating to ticket purchases must be made with 14 days of ticket purchase and complaints relating to the event must be made within 14 days of the event ending. Complaints received after this time may not be responded to.

Organised by Events By B3 Ltd. All rights reserved.