Visitor Info – FAQs

What are the Opening Times?
The main Festival is open from 9am until 7pm on Saturday 21st July 2018 and 9am until 7pm on Sunday 22nd July 2018. Those staying with us for the weekend are welcome to arrive from 2pm on Friday 20th July 2018 and must be off site by 12pm on Monday 23rd July 2018.

What does the Ticket Price Include?
Please read the Ticket Type section carefully which accompanies each ticket type on the Universe ticket system. If you have any specific queries please contact our team.

Why is there a booking fee?
Running a ticket agency costs money – the costs of premises, IT, staff, communication, etc, have to be covered – and, in addition, agents provide a service to their customers which has value. Ticket agents are also commercial enterprises, which often have the interests of shareholders to consider. A fee, often calculated as a percentage of the price of each ticket, is therefore added by agents on top of a ticket’s face value to cover both their costs of sale and as a charge for the service provided.

Why is there a Stripe card processing?
This fee is similar to the booking fee but is charged by the company that processes the card payments for the same reasons as above.

I can’t find my tickets / they have not been emailed to me?
If you do not receive an email with your tickets following your purchase please check your SPAM mailbox as some service providers send unknown emails automatically to this folder. If they are not showing there, please check that you have entered the correct address on your Universe Account. If you still can’t find them please contact us directly.

Can Tickets be purchased on the Day of the Festival?
Tickets sell fast and due to capacity restrictions at the Venue we only have a limited number. If we have any tickets remaining these will be available on the gates at an increased rate.

Are Children free?
Children aged 7 or under are free to enter the Festival with an Adult who has purchased a Standard Entrance Ticket. For Health & Safety reasons we require a ratio of one adult to four (4) children 7 years old or under.  Children seven (7) or under may attend the Celebrity Chef Sessions if they can sit quietly on an Adults Lap and not disturb other attendees. Please select a ticket for your under 7’s on the Universe ticketing system.

What is  ‘An Audience with Celebrity Chef Session’?
Sit back and enjoy an interactive and intimate question and answer session with Gino D’Acampo. There is no cookery demonstration in this session. This ticket type is only available for the 11:15am show on Saturday 21st July 2018 with Gino D’Acampo.

What is  ‘A Celebrity Chef Cookery Demo’?
Sit back and enjoy an intimate cookery demonstration by our Celebrity Chefs. These ticket types are available on Both event days.

Is camping & caravanning available?
Yes it is, please book your ticket on the booking page. Please note that spaces are to be allocated on arrival, so if you are wanting to be placed near somebody else we recommend you arrive together to accommodate this.

The campsite opening times are from 2pm Friday 20th July – 12pm Monday 23rd July.

Showers, toilets and hand wash sinks will be available on site. There is no electricity provision onsite.  Our campsite is accessible via a solid road. For for more information please visit our Sleep page.

Can I get a refund?

Refunds are not available.

Can dogs attend the Festival?
Of course! We just ask that they are kept on a short lead and waste bins will be available for your use. Dogs are also welcome in the camping / caravan fields.

Can I get Cash at the Festival?
Yes, there will be Cash Back facilities on site.

Is there a Token System?
No, all products on site can be purchased with cash.

Is there a Picnic Area?
There are several seating areas around the Festival venue, these are clearly marked on the map. Please note that only food and drink purchased at the Festival may be consumed in these areas. You are also welcome to bring your own chairs into the event field.

Is there Disabled Access?
Our Festival Home is a grassy field, so may therefore be challenging for wheelchair users, due to the nature of the venue. We do have dedicated Disabled Parking (for Blue Badge Holders) which is located nearer to the entrances, our Traffic Management Team will direct you.

Please notify us if you intend to purchase a Celebrity Chef Ticket as we will need to allocate a Disabled (Wheelchair) Space. Please note these are limited and are allocated on a first come, first served basis.

There are dedicated Disabled Toilets which are shown on the festival layout map inside the Event Guide, which you will receive on arrival.

If you have any questions or need any help during the Festival please speak to one of our Team.

Are Carers allowed Free Admission into the Festival?
To ensure that the festival is available to all we offer disabled ticket holders, subject to availability, a free ticket for a Carer. This offer is open to those who hold a current higher rate of DLA, or other UK government approved supporting evidence of their requirement for a Carer. Carer tickets can only be issued against a standard adult entrance ticket.

Please note that this offer is only available to those people that would be unable to attend the festival without a full time assistance. Every application is assessed on an individual basis and if anyone is found to be making a fraudulent application, we reserve the right to cancel both the original ticket and the carer ticket, before and during the event.

To apply for a carer ticket please email us at sian@eventsbyb3.co.uk with proof of a standard ticket purchase (e-ticket email) and a copy of your letter of award for the DLA (or equivalent). These must be received by the 1st  May 2017.

Please note that Celebrity Chef Tickets are not part of this offer. To be accompanied for a Celebrity Chef session the Carer will also require a ticket.

Is there Food for Vegetarians, Vegans or Gluten Free?
Yes, several of our Exhibitors offer a range of Vegan, Vegetarian and Gluten Free Food.

 Can I attend the Festival if I have a Food Allergy?
All our Exhibitor’s make every attempt to identify ingredients that may cause the most common allergic reactions, however, there is always a risk of cross contamination and those with allergies should be aware of this. Please check with an Exhibitor and they will be able to advise.

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