Electric Hook Up Terms & Conditions

Definitions and interpretation
“Electric Hook-up Provision” means the provision of a Ceeform Plug Hook-up within either a camping or caravan space at Yorkshire Dales Food & Drink Festival.

“Event” means the Yorkshire Dales Food and Drink Festival.
“Organiser” means Events by B3 Ltd.
“You” means you. “Your” shall be read accordingly.

“Tickets” refers to Electrical Hook Up Tickets unless specifically stated.

Introduction and how these terms apply
These terms apply to the sale and/or use of Electric Hook-up Tickets bought from Events By B3 Ltd in relation to the Yorkshire Dales Food and Drink Festival.  For all other Ticket types please refer to the Terms and Conditions on our Tickets website.

By purchasing this ticket you are agreeing to be bound by these terms and the conditions set out below. This will form a legally binding contract so please do take the time to read them and make sure you understand them. If you purchase an Electrical Hook Up ticket for the event you will be agreeing to accept these terms. We will ask you to confirm that you agree to abide by these terms and conditions via email before we will issue you with an electrical hook up ticket for the event.

We recommend print a copy of the terms and conditions for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms
We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the services, provider requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will notify you via email.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site. Children under the age of 18 may not purchase electrical hook up tickets. and parents or legal guardians may not consent on their behalf.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.

Personal Information
You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).

By using the site you agree we may hold, store and use the personal information you provide for the purpose of providing the ticket service. For further information on this please see our privacy policy. It is your responsibility to keep us updated with any changes to your details (including contact address, telephone number or email address). Please do update us on any changes promptly as we will use the details we have to despatch tickets, notify you of cancellations etc.

Tickets
All tickets are sold subject to availability and to these terms.

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the tickets.

To purchase an Electrical Hook Up ticket you must have previously purchased a valid ticket for each day of the event and either a Camping, Caravan or Motorhome ticket.

Please keep your ticket(s) safe. We will not be responsible for any ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets.

Duplicates may be issued at the discretion of the Organiser. If duplicates are issued, we may charge a reasonable administration fee and additional postage.

Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.

Key Points to be aware of in relation to Electric Hook-Up

Electrical provision at the event is provided by a Sub-Contractor and not the Organiser.

There is no mains electricity at the venue and electricity is provided by fuel generators. These may emit fumes and do make a noise when they are running. Your allocated space may be near to a generator.

We cannot permit customers to select their pitch location at the venue and customers will be allocated a space by the event team upon arrival at the event. The event team managers decision is final.

The electricity is turned on at 12:00 on Friday 21st July 2023 and turned off at 10:00 on Monday 24^th July 2023.

Customers need to be aware that the generators may ‘trip’ if over loaded (i.e. having a hair dryer running at the same time as a kettle) and will need to be reset on your allocated board.

Customers are asked to also be aware that the generators may fail and need resetting by our Electrical Team. As the team are working across the entire event venue it may be some time before they are able to respond to a generator failure. The Organisers ask that customers be patient in such circumstances. This may also occur during the night, in this instance the Electrical Team will respond as soon as practicable.

You should contact the Campsite Warden (Security Team) outside of the event opening hours should a generator fail. Their telephone number is displayed on the Camp Site Information board located at the Campsite Festival entrance gate.

Electrical Hook Up is a ceeform socket. The Organiser does not provide connectors or extension leads so you are expected to bring your own. If you forget your connector please contact one of the Event Team at the festival who may be able to help you.

Placing an order and price and payment

The contract for the purchase of any Electrical Hook Up Ticket will be between you and the Organiser. These contracts will only be formed when the Organiser has received payment in full for the ticket(s). Until such time there is no contract between you and the Organiser for the ticket(s). The Organiser reserves the right in its sole discretion to reject any order it receives.

The price of the Electrical Hook Up ticket will be as quoted on the email at the time we accept your order, except in the case of obvious error. This price will include VAT where applicable. Prices are subject to change at any time.

We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct.

Payment for Electrical Hook Up tickets must be made by Visa or MasterCard. By providing the details of a credit or debit card, you confirm that you are authorised to purchase the tickets and that you are the holder of the relevant credit or debit card or are expressly authorised to use this to purchase the tickets.

We use a third party payment provider to assist us to process payment.

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.

Delivery
Confirmation of your booking will be sent to you via email following your purchase.

If you have not received your confirmation within 24 hours following your purchase please check your SPAM / Junk email folder and if they are not there, please contact us by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com

Your Electrical Hook Up ticket will be posted to you by June 2023. The Organiser will send you an email confirming the date of postage. Only this ticket can be used to access Electrical Hook Up at the event.

The Organiser cannot be held responsible for any tickets lost in the post. It is the Customers responsibility to ensure that the correct postal address is provided to the Organiser upon booking. Any changes to a postal delivery address can only be made by the person who booked the ticket and must be made via email (same email address used for booking) by the 1^st June 2023.

Refunds/exchanges

After you have purchased an Electrical Hook-Up ticket it cannot be exchanged or refunded.

Where an Event is cancelled by the Organiser refunds may be issued. If an Event is cancelled or curtailed because of circumstances beyond our control, i.e. in a force majeure instance, no refunds will be given.

Where a refund is sought you must bring this to our attention as soon as possible upon becoming aware of the event cancellation. The refund for tickets will be for the face value of the tickets purchased only (unless otherwise stated). In order to claim your refund, please apply within 90 days by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com Refunds shall only be made to the person who purchased the tickets and, when possible, shall be made using the same method used to purchase the tickets.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Resale/use of Tickets
Tickets are only for your personal use or that of your party / guest. We reserve the right to cancel any tickets if you resell or attempt to resell such tickets in breach of this section (including any resale or attempted resale of tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.

Void Tickets
Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to the Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void tickets are non-refundable.

Conditions of Admission
You must comply with the instructions and directions given by Organiser and Event staff and stewards and with all relevant laws, safety announcements and Event regulations whilst attending the Event.

No refunds will be given to customers ejected from the event for reasons connected with event entrance tickets.

Privacy Policy
The Organiser is committed to ensuring your privacy is protected. This section explains how we use the information we collect about you on our tickets site and the procedures we have in place to safeguard your privacy. By submitting your information and using this site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. If we change our privacy policy we will post the changes on this page so that you are aware of them. We advise you to check this page regularly.

If you purchase a ticket you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfil your order and notify you of the status of your order and process your order (for example to verify financial details provided, to despatch tickets and to contact you regarding an Event if necessary). We will provide this personal information to third parties used to operate the tickets service (for example Royal Mail, despatch companies and payment processing companies) and will require that they only use the data as strictly necessary to provide the tickets service. In assessing your order for tickets we may also provide your information to third parties to help to ensure that your payment details are not being used without your consent and to assist in the detection and prevention of fraud.

We may disclose personal information where we believe in good faith that this release is reasonably necessary to comply with the law.

We do not provide personal data we have collected to third parties for marketing purposes.

The processing of credit & debit cards is undertaken World Pay and / or Stripe on behalf of the Organiser, through a secure hosted connection. No card data is stored by the Organiser for these purposes & customer details are only used to send the tickets to the purchaser.

The Organiser has implemented technology and security features to safeguard the privacy of your personal information from unauthorised access or improper use. We employ Secure Sockets Layer (SSL) encryption software to secure your personal data and payment information. This is to prevent unauthorised access or unlawful processing of your personal information. We will continue to enhance our security procedures as new technology becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. Territories outside of the EEA do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.

We use cookies on our site. These allow us to collect data which assists us in improving our site and enhancing your experience of our site.

Cookies are electronic tags that contain small amounts of information which are placed on your computer in the process of sending your computer a file, such as a web page. A cookie is a unique identifier that tells a site when a computer that has previously visited the site returns and what pages it requests on each of its visits. Cookies can track where you travel on a site and what you look at and compile statistical reports on site activity.

Cookies make it easier for you to use our site during future visits. You may set up your computer to reject cookies by the privacy settings for your web browser, (usually located under the Tools menu, choose Internet Options, then Privacy) although in that case you may not be able to use certain features on our site. For more information on use of cookies on our site please contact support@yourticketbooking.com.

Disclaimers and limitation of liability
PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.

The Organiser does not accept any responsibility for loss or damage to personal property brought to the Event or Venue. This includes any damage caused by the electricity provision.

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site.

In the absence of any negligence or other breach of duty by the Organiser, the use by you of the site is entirely at your risk.

The Organiser warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organiser does not make any other promises or warranties about the site or the Tickets service. In particular the Organiser does not make any guarantee of any specific results from the use of this site (including any search function on it).

For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.

The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:

there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or the loss or damage is not a reasonably foreseeable result of any breach of these terms.

The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

Our liability for losses you suffer as a result of us breaching a contract for a ticket is limited to the value of such ticket and any booking fee or delivery fee that you have paid.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.

Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).

If you breach these terms
If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-

issue a warning to you;
effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;
cancel your order for Ticket(s);
take legal action against you; and/or
disclose such information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited and we may take any action we reasonably deem appropriate.

Termination
We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.

Waiver
If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

Assignment
The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.

Severability
If it is found by a Court or anybody of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties
Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.

Entire agreement
These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.

Governing Law
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Notices
All notices given by you to us must be given to tickets@yorkshiredalesfoodanddrinkfestival.com (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.

Questions or complaints?
If you have any queries at all regarding this provision, or any of the terms, please do not hesitate to contact us by emailing us at tickets@yorkshiredalesfoodanddrinkfestival.com

Organised by Events By B3 Ltd. All rights reserved.