FREQUENTLY ASKED QUESTIONS

What are the Opening Times?

The main Festival is open from 9am until 9.30pm on Saturday 20^th July 2019 and 9am until 9.30pm on Sunday 21^stJuly 2019. Please note that we close part of the festival field off from 7pm.

Those staying with us for the weekend are welcome to arrive from 2pm on Friday 19th July 2019 and must be off site by 12pm on Monday 22^ndJuly 2019.

What time is last entrance to the festival?

The latest entrance admission at the main gates is 5pm each day. Please be aware that we do not reduce the entrance ticket prices at any point during the day. The same fee applies regardless of what time you arrive.

What does the Ticket Price Include?

Please read the Ticket Type section carefully which accompanies each ticket type on the ticket system. If you have any specific queries, please contact our team.

 Why is there a booking fee?

Running a ticket agency costs money – the costs of premises, IT, staff, communication, etc, have to be covered – and, in addition, agents provide a service to their customers which has value. Ticket agents are also commercial enterprises, which often have the interests of shareholders to consider. A fee, often calculated as a percentage of the price of each ticket, is therefore added by agents on top of a ticket’s face value to cover both their costs of sale and as a charge for the service provided.

 I can’t find my tickets / they have not been emailed to me?

If you do not receive an email with your tickets following your purchase please check your SPAM mailbox as some service providers send unknown emails automatically to this folder. If you still can’t find them please go onto the ticket purchase section of our website and select ‘More Information’ on the top right side of the screen and select ‘Resend Me My Tickets’. If this does not work, please contact us directly on 0344 7766 777.

Can Tickets be purchased on the Days of the Festival?

Tickets sell fast and due to capacity restrictions at the Venue we only have a limited number. If we have any tickets remaining these will be available on the gates at an increased rate, usually £5 more than they are online in advance. Please note the prices change online too on these days but you can still buy Standard Entrance tickets online but Celebrity tickets can only be purchased on the Gates.

 Are Children free?

Children aged 7 or under are free to enter the Festival with an Adult who has purchased a Standard Entrance Ticket. For Health & Safety reasons we require a ratio of one adult to four (4) children 7 years old or under.  Children seven (7) or under may attend the Celebrity Chef Sessions if they can sit quietly on an Adults Lap and not disturb other attendees. Please select a ticket for your under 7’s on the ticketing system.

What is ‘A Celebrity Chef Cookery Demo’?

Sit back and enjoy an intimate cookery demonstration by our Celebrity Chefs. These ticket types are available on both event days.

 Is Camping, Motorhomes & Caravanning available?

Yes, it is, please book your ticket on the booking page. Please note that spaces are to be allocated on arrival, so if you are wanting to be placed near somebody else we recommend you arrive together to accommodate this. YOU MUST PURCHASE A WEEKEND TICKET TO BE ABLE TO BOOK THIS TICKET TYPE.

The campsite opening times are from 2pm Friday 19^thJuly – 12pm Monday 22^ndJuly.

Showers, toilets and hand wash sinks will be available on site. Our campsite is accessible via a solid road. For more information please visit our Camping & Caravanning Club Information Page.

Are Electric Hook-Ups available?

There are a limited number of electric hook-up spaces. These are pre-bookable, so be sure to select the correct ticket on the ticket booking page. We do not accept any liability for any damage caused by the onsite electrical provision. Our campsite is accessible via a solid road. For more information please visit our Camping & Caravanning Club Information Page.

Is Glamping available?

For more information please visit our Camping & Caravanning Club Information Page.

Can I get a refund?

Refunds are not available nor do we permit the re-selling of tickets. Please see our Ticket Terms & Conditions on our Tickets Page for more information.

 Can dogs attend the Festival?

Of course! We just ask that they are kept on a short lead and waste bins will be available for your use. Dogs are also welcome in the camping / caravan fields.

 Can I get Cash at the Festival?

Yes, there will be Cash Back facilities on site. Please note there is a small fee to cover the cost of this facility.

 Is there a Token System?

No, all products on site can be purchased with cash or cards, if the Exhibitor takes them.

 Is there a Picnic Area?

There are several seating areas around the Festival venue, these are clearly marked on the map. Please note that only food and drink purchased at the Festival may be consumed in these areas. You are also welcome to bring your own chairs into the event field.

Is there Disabled Access?

Our Festival Home is a grassy field, so may therefore be challenging for wheelchair users, due to the nature of the venue. We do have dedicated Disabled Parking (for Blue Badge Holders) which is located nearer to the entrances, our Traffic Management Team will direct you.

Please notify us if you intend to purchase a Celebrity Chef Ticket as we will need to allocate a Disabled (Wheelchair) Space. Please note these are limited and are allocated on a first come, first served basis.

There are dedicated Disabled Toilets which are shown on the festival layout map inside the Event Guide, which you will receive on arrival.

If you have any questions or need any help during the Festival please speak to one of our Team.

Is there a BSL Interpreter?

Our festival family strives to include everyone, we also have a BSL Interpreter in two of our Celebrity Chef Demonstration sessions (this is the 2pm Celebrity session on each day), plus we offer a large print event map and schedule. Please get in touch if you would like to request one of these. If you need any help on the event days please speak to our lovely team in the Big Red Information Hub.

Are Carers allowed Free Admission into the Festival?

To ensure that the festival is available to all we offer disabled ticket holders, subject to availability, a free ticket for a Carer. This offer is open to those who hold a current higher rate of DLA, or other UK government approved supporting evidence of their requirement for a Carer. Carer tickets can only be issued against a standard adult entrance ticket.

Please note that this offer is only available to those people that would be unable to attend the festival without a full-time assistance. Every application is assessed on an individual basis and if anyone is found to be making a fraudulent application, we reserve the right to cancel both the original ticket and the carer ticket, before and during the event.

To apply for a carer ticket please email us at ydfadfestival@eventsbyb3.co.uk with proof of a standard ticket purchase (e-ticket email) and a copy of your letter of award for the DLA (or equivalent). These must be received by the 1^st  July 2019. These are not available on the day.

Please note that Celebrity Chef Tickets and Weekend Tickets are not part of this offer. To be accompanied for a Celebrity Chef session the Carer will also require a ticket.

Is there Food for Vegetarians, Vegans or Gluten Free?

Yes, several of our Exhibitors offer a range of Vegan, Vegetarian and Gluten Free Food. This is highlighted in our event magazine.

 Can I attend the Festival if I have a Food Allergy?

All our Exhibitor’s make every attempt to identify ingredients that may cause the most common allergic reactions, however, there is always a risk of cross contamination and those with allergies should be aware of this. Please check with an Exhibitor and they will be able to advise.

 What are the Ticket Terms & Conditions?

For our FULL terms and conditions please see our Ticket Terms & Conditions on our Tickets Page.

All tickets for the Yorkshire Dales Food & Drink Festival include entrance to the event (except the camping, caravan and camper van tickets) for either one or both of the event days as stated on your ticket.

Celebrity Chef tickets include access to one of the time slots stated on your tickets this will either be for an audience with or a cookery demonstration. In the event of one of our booked Celebrities cancelling their performance for any reason, our Celebrity Booking Agent (The Corporate Group Ltd) will endeavour to provide an alternative Celebrity. No refunds will be given.

The content of the event advertised on this website and our social media platforms may be subject to change. Any changes will be notified as soon as possible and any information on the website amended. Historic Digital Media posts will not be amended.